» Policy Page

COVID-19 STORE SAFETY PLAN

We encourage customers to help us reduce the risk of infection. If you are coughing, sneezing, or have a fever, please stay home and self-isolate. Avoid touching your eyes, nose, or mouth with unwashed hands and always wear a mask when in public.

SANITATION

Increased cleaning and frequent disinfecting on all surfaces and high touch surfaces – counter tops, door handles, shopping baskets, pinpads, ETC. All staff are using disposable gloves when handling cash and stock.

SAFETY

Consistent with government guidelines we are limiting the number of customers in our stores and enforcing social distancing.

Customers have access to hand sanitizer as they enter the store.

We have installed plexiglass shields at our checkout stations and staff have been provided with PPE – gloves and masks. Staff are strictly following the mask mandate.

At checkout, to minimize the handling of the pinpad, customers are encouraged to use the tap function.

We have posted signage in store to remind and encourage all customers not to touch products that they are not buying and to keep a safe distance of at least 6 feet from others while in the store or lineups outside.

STAFF MEMBER HEALTH AND WELL-BEING

We are reinforcing with staff members vigilant hand washing before, throughout and after their shifts. Staff have been provided with and encouraged to wear personal protective equipment.

Managers are required to send home any staff showing signs of flu-like symptoms and to report any such incidences to Head Office. Any staff member who exhibits cold/flu/covid symptoms is required to self-isolate for a minimum of 10 days. Staff are instructed to phone 811 to speak with a medical professional to determine whether they should be tested. Any staff who test positive or must quarantine due to exposure to confirmed Covid-19 case must quarantine and follow next step directives from their doctor and/or Public Health.

BOTTLE RETURNS

The health are well being of our staff is of utmost importance to us. For the time being no bottle returns will be accepted.

Thank you for your understanding.

~~Before returning empty Alcohol cans and bottles, please consider the following:~~

~~We are only able to accept 24 items per customer per day~~
~~Please ensure that all of your returns must be rinsed and clean~~
~~We do not accept non-alcoholic beverage container returns~~

~~As we have a limited amount of space to keep empties, we may run out of room and staff retain the right to refuse returns of empties.~~

~~A Return-It depot is conveniently located 120m from us on Brooksbank Avenue~~

PRODUCT REFUNDS & EXCHANGES

We will not issue refunds on items that are not faulty.

EG: Personal dislike for the taste of a purchased product

Please keep your receipt, as it is required for all exchanges & refunds.

We understand that wine and beer are organic substances, and occasionally there can be product issues. If you purchase a “corked” wine or “skunky” beer, please bring back the product with the receipt, and we will gladly offer an exchange or refund.

If you wish to exchange an item purchased at our store you must present your receipt and ensure the product is still in SALEABLE condition.

This means that the product:

is unopened with caps, seals, labels, and original packaging intact and with no visible tampering;
is in its original condition;
is in its original selling unit (e.g. full case);
has no evidence of deterioration with age; and
is not stale-dated, unless the receipt shows that it was recently purchased.